We use your IP address to help diagnose problems with our server, and to administer our Web site.
Our site's Emailnewsletterregistration form requests that users give us (Optional) contact information (like their name,phone and fax numbers and email address) and (Optional) demographic information (like their zip code,mailing address, city, state, country, company name and job title). We use customer contact information from thenewsletter registration form to send the user information about our company, ourproducts and applied research, growing tips, special offers and new productoffers from T & J Enterprises only byemail. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see thechoice: opt-out | opt-in section below. Demographic and profile data is also collected at our site. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.Our customer information is never given out to third parties and will never besold.
This site contains links to other sites. T & J Enterprises is not responsible for the privacy practices or the content of such Web sites.
Our site uses a secure server order form for customers to place orders forproducts and services. We collect (required) visitor's contact information (like their email address) and(required) financial information (like their account or credit cardnumbers and billing address). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is usedstrictly and solely to bill the user for products and services. Thisinformation is never shared, given out or sold to third parties. Customersfinancial and credit card information is NOT retained on our systems, and isdeleted off our secure server once processed.
This site gives users the following options for removingtheir information from our database to not receive future communications or to no longer receive our service.
Our site also provides users the opportunity to opt-in of receiving communications from us at the point where we request information about the visitor.Currently gathered at this URL: http://www.tandjenterprises.com/signup.htm.Just fill out our form and we'll add you to our data base.
T & J Enterprises does not share or sell for anyreason any collected information about our customers.
We support all anti-spam efforts. Our servers have anti-spam measures inplace.
Any promotional mailings going out from T & J Enterprises are eithermailings to our opt-in Newsletter and Affiliate Newsletter subscribers,or, focused hand selected mailings to potential customers and users of ourproducts who would have a clear, valid and legitimate reason to use or sellour products. We do not use bulk mailers.
Included with all mailings from T & J Enterprises, are our names,address, city, state, zip and phone and fax numbers. As well as valid returnemails. T & J Enterprises does not use third parties to send its mailings.They always come from us personally and are signed by us personally. Ourmailings are always related to our company and or our products. Our subject andbody context always match.
If you receive an email purporting or claiming to be from T & JEnterprises, but unrelated to our business or products, and has anything otherthan our full contact information, and is not about us our our products, it didnot come from T & J Enterprises. Please foreword any such Email, completewith full header info, to: thomas@tandjenterprises.com.We will investigate it and take appropriate actions against this spammer.
BioVam carries a thirty day money back guarantee on unopened, unused product only to original purchaser for retail price only with original proof of purchase. (Applies to products purchased by end user directly from T & J Enterprises only, does not apply to products purchased from or through authorized retail outlets, (does not apply to wholesalers, retailers, re distributors or distribution centers or independent applicators, see that policy below). Facsimiles are not accepted. Customer pays return postage and full value insurance. Original and return postage, handling, tax and insurance are non-refundable. A 20% restocking fee applies to all accepted returns. (Please see how to return below).
Should you use BioVam exactly as directed in our application literature and followed our nutrient levels and precautions for your specific growing situation and are experiencing no response differences or related benefits and believe the products viability may be at issue, please contact us directly. You can email us at: thomas@tandjenterprises.com or call us at: 800-998-8692 or write us snail mail at: T&J Enterprises, 2328 West Providence, Spokane, Washington 99205 USA
How to return:
1) For products purchased by end customers from T & J Enterprises only (see retailers, re sellers and applicators policy below):
For unopened unused product in original packaging to original purchaser only for retail price only within 30 days only: All returned products must be insured for full value. Customer pays return postage and insurance. Original proof of purchase must be supplied. Facsimiles are not accepted. Original and return postage, handling, tax and insurance are non-refundable. Please call: 800-998-8692 for a (RA) Return Authorization Number before returning any product. Once you receive your RA number, mail to: T&J Enterprises, 2328 West Providence, Spokane, Washington 99205 USA. Write your (RA) number on the outside of your return box. T & J Enterprises is not and will not be held responsible or libel for lost or stolen goods through the mails to either the customer or Affiliates. T&J Enterprises is not responsible for delivery delays of shipments caused by shippers.
2) For products purchased through any of our authorized retailers:
Please contact the retailer you made your purchase from about their returns and refund policies.
3) For products purchased through our Standard Affiliates:
Section one applies in full. Standard Affiliates agree that, on returned items as outlined above, their 15% commission is forfeited on the retail value of the refunded sale and will be deducted from their earnings.
4) For products purchased through our Drop-Ship Affiliates:
Section one applies, with these exceptions: All refund checks are issued through the Drop-Ship Affiliate you purchased the products from. You must contact the Drop-Ship Affiliate first to obtain our (RA) Return Authorization Number from them. We can not accept returns on products returned without an (RA) Return Authorization Number issued from the authorized participating Drop-Ship Affiliate you made your purchase from. Once you receive your RA number, mail to: T&J Enterprises, 2328 West Providence, Spokane, Washington 99205 USA. Write your (RA) number on the outside of your return box. T & J Enterprises is not and will not be held responsible or libel for lost or stolen goods through the mails to either the customer or to the Drop-Ship Affiliate.
Drop-Ship Affiliates agree that, on returned items as outlined above, their 15% commission is forfeited on the retail value of the refunded sale: T & J Enterprises will refund to the Affiliate only what was originally charged them, meaning: the retail value minus 15% off the retail price. The Affiliate is responsible to refund this amount plus the 15% which equaled their commission on this sale to the customer. T & J Enterprises does not refund Drop-Shipped orders directly to the customer.
5) Spider Elimination Kits:
Please read the MFG's FAQ for details.
6)For all products purchased wholesale by retailers, re sellers, re distributionby distribution centers or any independent applicators:
On signed receipt of 'received goods or products' this type customer assumestotal ownership and responsibility unless otherwise stated or arranged inwriting. T & J Enterprises does not buy back 'received goods or products'.No other policies, guarantees, warrantees or arrangements are expressed orimplied.
These terms may change without notice. Failure to follow our return policy "exactly" will void any refund request.
7) Out of country orders are final and non-refundable. No exceptions.